Accessibility
If you have any additional questions, please email us at ask@delmanor.com.
Delmanor’s Commitment to an Accessible Community
Accessibility
The Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”), aims to make Ontario a more accessible province by identifying, preventing, and, wherever possible, removing barriers faced by individuals with disabilities.
Under this Act, the Integrated Accessibility Standards (IAS) regulation has been established to promote accessibility in key areas such as (i) Information and Communication, (ii) Employment, (iii) Transportation, and (iv) Design of Public Spaces.
Delmanor’s Commitment to an Accessible Community
Delmanor Seniors Communities is committed to fostering an accessible environment for employees, residents, and visitors. Our 2024-2029 Multi-Year Accessibility Plan (MYAP) outlines the goals and initiatives we are taking to create a community that supports the diverse needs of our senior population. Delmanor Seniors Communities aims to advance efforts to build an equitable and inclusive environment that values the contributions of individuals with disabilities.
By identifying, removing, and preventing barriers to accessibility, Delmanor Seniors Communities ensures that all individuals can access our community’s services and facilities, including buildings, public spaces, and communications, to meet their individual needs. We believe this not only meets the needs of our residents but also sets a new standard for accessible and inclusive living.
Definitions
- Accessible Formats – may include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
- Accessibility Report – The report required is to be filed pursuant to section 14 of the Act.
- Assistive Device – Any device used to assist a person in performing a particular task or tasks or to aid that person in activities of daily living.
- Communication Supports – may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
- Disability – means
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
- a condition of mental impairment or a developmental disability;
- a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
- a mental disorder, or dysfunction in one or more
- an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
- Accessible Formats – may include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
- Accessibility Report – The report required is to be filed pursuant to section 14 of the Act.
- Assistive Device – Any device used to assist a person in performing a particular task or tasks or to aid that person in activities of daily living.
- Communication Supports – may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
Multi-Year Accessibility Plan – Integrated Accessibility Standards (“IAS”)
| Compliance Standard | Action Required | Deadline |
Status
|
|
Integrated Accessibility Standards – General Requirements |
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| Establish Accessibility Policies | Develop, implement, and maintain policies governing how Delmanor Retirement Living provides goods and services to residents with disabilities according to principles set out in regulation.
Make the policies publicly available and provide them in an accessible format upon request. |
July 2016 | Complete |
| Accessibility Plan | Establish, implement, maintain, and document a multi-year accessibility plan that outlines Delmanor’s strategy to prevent and remove barriers and meet IAS requirements.
Post the accessibility plan on the Delmanor website, and provide the plan in an accessible format upon request. Review and update the accessibility plan at least once every five years |
May 30, 2024 | Complete |
| Training | Provide training on the requirements of the accessibility standards referred to in the IAS and the Human Rights Code as it pertains to persons with disabilities to:
• All employees and volunteers, and • All other persons who provide goods, services Training shall be appropriate to the duties of employees, volunteers, and other persons. Training is done as soon as practicable. Training is provided on changes to policies and on an ongoing basis. Training records are maintained for all training. They must include the trainees’ names and the date the training was provided. |
July 2016 | Complete and Ongoing |
| Compliance Reporting | File online compliance reports in accordance with the Schedule established under IAS. | Aug 3, 2023 | Complete and Ongoing |
|
Information and Communication Standards |
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| Feedback | Ensure that feedback processes are accessible to persons with disabilities by providing or arranging for the provision of accessible formats and communications support, upon request. Notify the public about the availability of accessible formats and communications support. | July 2016 | Complete |
| Accessible Formats and Communication Supports | Provision of accessible formats and communication supports for persons with disabilities must be provided or arranged upon request. | July 2016 | Complete |
| Emergency Procedure, Plans or Public Safety Information | Delmanor prepares emergency procedures, plans, or public safety information and makes it available to the public.
Delmanor shall provide the information in an accessible format or with appropriate communication support as soon as practicable upon request |
July 2016 | Complete |
| Accessible Websites and Web Content | Ensure the websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0
|
Feb 2023
|
Complete & Ongoing |
|
Employment Standards |
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| General Recruitment | Notify internal and external job applicants that accommodation for disabilities will be provided to support their participation in the recruitment process.
Notify selected applicants that accommodations are available on request. |
July 2016 | Complete |
| Recruitment, Assessment or Selection Process | During recruitment process, notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. | July 2016 | Complete |
| Notice to Successful Applicants | When making offers of employment, notify the successful candidates of Delmanor’s policies of accommodating employees with disabilities. | July 2016 | Complete |
| Informing Employees of Support | Inform new and existing employees of the policies for supporting employees with disabilities, including employment-related accommodation for disabilities. | July 2016 | Complete |
| Accessible Formats | Consult with employees with disabilities to provide them with the accessible formats and communication supports they require to do their jobs effectively and to inform them of information that is generally available to all employees in the workplace. | July 2016 | Complete |
| Individual Accommodation Plans and Return to Work Process | Implement a process for developing individual accommodation plans and return-to-work policies for employees who have disabilities. | July 2016 | Complete |
| Performance Management | Use performance management processes that take into account the accessibility needs of employees with disabilities. | July 2016 | Complete |
| Career Development and Advancement | When providing opportunities for career development and advancement to employees with disabilities, consider the accessibility needs of these employees as well as any individual accommodation plans. | July 2016 | Complete |
|
Built Environment Standards |
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| Design of Public Spaces | Delmanor will establish procedures for preventative and emergency maintenance of the accessible elements in public spaces as required under the Accessibility Standards for the Built Environment. This will include temporary service disruptions when accessible elements under the IASR are not in working order.
Ensure that any future Delmanor construction and/or redevelopment of public spaces covered by the IAS complies with applicable accessibility requirements. |
July 2016 | Complete and Ongoing |
Accessibility Feedback
At Delmanor Seniors Communities, our goal is to meet and exceed the expectations of all our residents and visitors, including individuals with disabilities. We welcome and appreciate any feedback on how well we are achieving this objective.
Feedback about how Delmanor Seniors Communities provides services to people with disabilities can be submitted in various ways, including email or a phone call.
All feedback should be directed to:
Contact Person: Robyn Knezic, Vice President, People and Culture
Address: 4800 Dufferin Street, Toronto, ON, M3H 5S9
Telephone: 416-645-8791
Email: rknezic@delmanor.com
If you have any additional questions, please email us at ask@delmanor.com.